top of page

service Cloud

About the product 

We can help your service agents see a 360-degree view of the customer and provide a seamless customer support experience across all channels, developing a tailored self-service customer portal, ultimately minimizing inbound interactions.


client success

  • North Georgia Replacement Windows, transitioning from an outdated system with years of data, needed to track their sales cycle from front to back. Cloud on Tap established trust with the client, and instilled confidence in Salesforce's ability to meet their needs and ingest all the historical data.

  • Not only did North Georgia need to track sales appointment requests, but they needed to dispatch and track their sales reps in the field. Cloud on Tap resolved these issues with the implementation of Sales Cloud, using it to track initial outreach and the sales cycle, as well as Service Cloud to manage incoming service requests from multiple channels.

  • The final piece to solve was having a system that would dispatch the appropriate field technician based upon their availability. Cloud on Tap configured Field Service Lightning to meet this need.

Let us help you

Found the product you have?

Check out our services to start implementation!

bottom of page