I have to say my time with Cloud of Tap was the best experience I've ever had. From the very start, they made sure to tell us they were there for all of our questions, comments, and concerns and they truly held up to that promise.
Whenever I had a question, even during Hurricane Matthew, our project manager answered. But it wasn't just a one-off answer, it was a professional, complete answer with follow-up (articles, posts, content, input from other individuals) to make sure I understood what the issue was and what it would take to fix it on my own.